FAQ

To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Frequently Asked Questions

Library

How long does it take to get a library card?

If you don't have a Rio Hondo Public Library Card, stop by the library and sign up for one. It's FREE!  You get your card the day you apply!

Are electronic books available?

Yes, by using your library card number you can get free online books with the Libby app.

You may contact the librarian at library@riohondo.us if you need help logging into your ebook account.

What time is the Library open?

Hours:  Monday-Friday 1pm-6pm

            Saturday 10am - 3pm

What services does the Library provide?

  • document copying, faxing, and scanning
  • computers and printers for patron use
  • all materials are available for check-out, including books and DVDs

Museum

When is the Museum open?

Monday-Friday 

8am-5pm

City Hall

What hours is City Hall open?

City Hall is open:

Monday - Friday

8:00am-5:00pm

What additional services does Rio Hondo City Hall provide?

Republic Services Brush / Bulky Services

 

Rental Information:

Civic Center  ---  $1500.00

  • $800 (rental)
  • $200 (security deposit)
  • $250 (security fee - 2 officers) (evenings and weekends)
  • $250 (clean-up)
  • Total $1500

There is a $50 fee if opening early.
Located at 121 N. Arroyo (upstairs)

Civic Center Pavilion  ---  $90.00 or $250.00

  • $90 (without alcohol)
  • $250 (with alcohol)

Located at 121 N. Arroyo (downstairs)
Park Pavilion --- $80.00
No Alcohol Period
Located at 1005 S Reynolds

 

Ordinances

May I burn trash and leaves inside the city limits?

No, not at the current time due to dry conditions in our county.  Please contact city hall if you have any questions.

Application Process

I am interested in applying for a job with the City of Rio Hondo, what do I do?

You will need to fill out an application if available.  Please ensure you meet the qualifications for the position you wish to be considered for.  If you would like to include a resume, simply attach it to the completed application. You may mail or drop off the application at City Hall.  Interviews will be scheduled accordingly.

Does the City of Rio Hondo hire part time employees?

Yes, we do hire part time employees.  Availability of these positions will be posted here when available.

Building Permits & Inspections

What is the process for getting a building permit?

Take a moment to read all required information provided. Then print and fill out the building permit application form and return to city hall.  Should you have any additional questions, please feel free to give us a call or send us an email.  We will be happy to help you.

Sanitation & Recycling

When are the garbage collection days for my street?

Please refer to the monthly schedule. Remember, observed holidays will alter the normal routine.

Water Utilities

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

My bill is past due can I get an extension?

Please contact our office and a one-time extension will be extended to you for extenuating circumstances.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

New Resident Resources

How do I sign up to receive Alerts and News & Notices?

Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit

Where do I go to vote?

All City elections are conducted by the City of Rio Hondo please visit the elections page for locations and upcoming election information.